Bot Development
We’re interacting with chatbots day in and day out. These virtual assistants can accelerate every task they take on, from personalized support to lead generation, sales, onboarding, and more. And best of all – they’re not overly chatty (unlike some people).
Bot Development
We’re interacting with chatbots day in and day out. These virtual assistants can accelerate every task they take on, from personalized support to lead generation, sales, onboarding, and more. And best of all – they’re not overly chatty (unlike some people).
Multilingual Chatbots
Through chatbot localization, businesses can efficiently overcome language barriers and expand their user base across demographics. A bot that can engage in personal, nuanced, and culturally-appropriate conversations in the user’s native language can quickly capture prospects and boost conversions.
Integrations
Chatbot integration with channels (Messenger, Slack, WhatsApp, etc.), backend system, and internal software draws all the different platforms under one huge umbrella of communication. This enables the bot to make natural, relatable, and contextual conversation, while fetching accurate information to derive business intelligence.
Analytics and Human Handover
We’ve optimized bot effectiveness through powerful analytics tools and conversation metrics that help determine user behavior, intent, trends and engagement. Further, a bot can understand user expectations to know when to switch gears and transfer control to an agent through the human handover feature to address complex issues and escalations.
Natural Language Processing
With advanced NLP expertise, our goal is to eliminate friction points in communication and achieve human-like linguistic prowess. A bot has the first responder advantage to represent the enterprise with conversational intelligence. Through AI, deep learning, machine learning, and linguistics, chatbots can recognize entities, and infer hidden intent and sentiment to give contextually relevant responses.
Consultation
To determine the most viable solution, our advisory experts take a close up look at industry-specific use cases, application, and impact of chatbots for your business. By analyzing goals, user stories, technology, platform, and product roadmap; a solid chatbot strategy ensures optimal execution - right from conception and deliberation, to conversational flow visualization, developing a PoC, publishing, and maintenance of the bot.
Enhancement and Support
Small changes can go a long way. By reviewing analytics, we take into account user expectations to improve conversational flow, Natural Language Processing, and domain-driven UX functionality to help the bot realize its optimum capabilities. Periodic maintenance, support, and updation ensure that your business makes use of the most streamlined, bug-free technology that works in all the desired execution environments.
Teams We Offer
Ideation to MVP Team
The ideation to MVP team launches your idea into the market. It helps you validate your idea and gather feedback before going all-in with full-scale development. Our team leverages low-code / no-code technologies to build quickly, iterate, and ship a minimum viable version of your product.
The ideation to MVP team helps you verify your business hypothesis, validate the products functionality, reach product-market fit, and map out the product roadmap accordingly.
Scale & Maturity Team
After achieving product-market fit, our scale and maturity team focuses on customizing the product. The product development team performs product testing, analyzes the results, draws conclusions, and applies them to scaling the product. They guarantee incremental and iterative delivery and improvement.
The North Star for this team is assisting you in developing an internal culture centered around data-driven product decisions and designing products for stability and scalability.
Support & Care Team
This team closely monitors the application's customer service, experience, data integrity, & smooth running. Two weeks after the development of the product is concluded, the support & hypercare team takes over, & the core product team disintegrates.
During these two weeks, knowledge transfer sessions are held between the product team and the support team. They ensure intensive support and maintenance of the product. The maintenance activities are carried out based on an SLA-based approach.
Get chatbots to do the talking!
We create super bots to automate your operations.
Our Development Process
We follow Agile, Lean, & DevOps best practices to create a superior prototype that brings your users’ ideas to fruition through collaboration & rapid execution. Our top priority is quick reaction time & accessibility.
We really want to be your extended team, so apart from the regular meetings, you can be sure that each of our team members is one phone call, email, or message away.
When building a chatbot, we keep dedicated business goals in mind to achieve seamless performance across channels along with optimum automation. A natural conversation flow ensures that client expectations are met for tone, tasks, implementation, and so on.
Client Segment
Startup / SME
Build from scratch, improve what you have, or do something entirely different— we’ve got you covered.
- Build Something New
Map out your idea, determine what to build, and collaborate to bring an MVP or a solid 1.0 to life. - Improve What You Have
Build a new version of your existing app or add new features to your system with our expertise. - Discover What You Need
Not sure where to start? We also offer code and architecture reviews, strategic planning, team training, and more.
Enterprise
We deploy our best-in-class assets to help you build, innovate, and accelerate your business.
- Seamless Integration
We blend into your team, leading the project forward with solid communication and expertise. - Leadership & Management
Our management excels at managing remote teams and complex projects and providing technical guidance. - Transparency & Agile
We leverage tools like Trello, Skype, JIRA, and Slack to achieve transparency, synergy, and better project visibility.
Time & Material Model
Enjoy complete control of the development progress, pace, & cost of the project. We recommend the time & material engagement model for dynamic business requirements. In this model, the project cost is measured in execution time and resources deployed.
- Flexibility
- Easy Control
- Transparency
Offshore Dedicated Team (ODT) Model
We put dedication into the Offshore Dedicated Team (ODT). Our ODT model involves a team of skilled developers, testers, and managers working diligently on your project. With Maruti Techlabs, you benefit from a wide range of skills, expertise, and resources.
- Great for Large Projects
- Efficiency
- Adaptability
Team Extension Model
Add skills & bandwidth to your team by hiring additional developers on-demand. Our developers seamlessly integrate into your existing team. With on-demand team extension, you can fulfill your skill-specific requirements & scale the team at your pace.
- Faster Time-to-Market
- Focus
- Scalability
Time & Material Model
Enjoy complete control of the development progress, pace, & cost of the project. We recommend the time & material engagement model for dynamic business requirements. In this model, the project cost is measured in execution time and resources deployed.
- Flexibility
- Easy Control
- Transparency
Offshore Dedicated Team (ODT) Model
We put dedication into the Offshore Dedicated Team (ODT). Our ODT model involves a team of skilled developers, testers, and managers working diligently on your project. With Maruti Techlabs, you benefit from a wide range of skills, expertise, and resources.
- Great for Large Projects
- Efficiency
- Adaptability
Team Extension Model
Add skills & bandwidth to your team by hiring additional developers on-demand. Our developers seamlessly integrate into your existing team. With on-demand team extension, you can fulfill your skill-specific requirements & scale the team at your pace.
- Faster Time-to-Market
- Focus
- Scalability
Gynaecology Center Accelerates Appointment Booking by 80% using Chatbot
Our client, Gynaecology Wellness, is an established gynecology practice based in London. They are led by a team of senior gynecologists from one of the largest healthcare institutions in the UK.
Due to a limited workforce, operations like booking and scheduling appointments, answering FAQs, etc., were not streamlined.
To solve this problem, we built a custom chatbot to handle patient queries and appointment bookings. Check how implementing the chatbot enhanced their brand image and patient trust with an 85% increase in the number of queries answered.
13+ years experience
Start as quickly as a week
Recurring cost of training & benefits - $0
4.8/5 NPS on Clutch
Certified PMs & delivery teams
Rapid deployment & on-time delivery
Complete transparency
Robust communication across shared channels
Agile & lean startup methodology
Experience across 16 industries
We take data protection seriously. Way too seriously!
Awards & Recognitions
We’re proud to accept industry accolades for our commitment to unparalleled results, client service and continuous growth.
Our People = Our Strength
We are as good as our team. And that's why we believe in hiring, training, and retaining the best talent. From following a robust hiring process to ensuring the best project deployment tools, our practices and frameworks reflect our aim to provide the best services and be the best software development team in the market.
We take pride in the broad spectrum of world-class products built by our team. Our team of over a hundred software developers is well-versed in different combinations of JavaScript, React Native, Python, Java, Scala, PHP, and other languages. Our team's areas of expertise also include many underlying platforms, APIs, IEDs, databases, and frameworks.
