Application Support Services
Experience cost reduction, flawless performance, and unparalleled user satisfaction, all guided by our industry-leading ITIL 4 practices. Our team of IT experts will transform your back-office operations into strategic assets, elevating enterprise value.
Application Support Services
Experience cost reduction, flawless performance, and unparalleled user satisfaction, all guided by our industry-leading ITIL 4 practices. Our team of IT experts will transform your back-office operations into strategic assets, elevating enterprise value.
Your Apps, Our Priority
Applications are the lifeblood of the digital landscape. Flawless user experiences, optimal functionality, and continuous improvements are non-negotiables for staying ahead. Maruti Techlabs comprehends this urgency. Our seasoned experts specialize in intricate bug analysis, performance optimization, and proactive maintenance, guaranteeing your applications' unswerving reliability.
From root-cause analysis to tailored solutions, we instate a proactive approach, rectifying potential bottlenecks before they disrupt operations. Maruti Techlabs' track record of excellence ensures your software remains resilient, agile, and perpetually in sync with market dynamics.
As you stride towards application superiority, Maruti Techlabs aligns with your goals. Partner with us for seamless updates, meticulous monitoring, and responsive issue resolution.
Our Approach to Dealing with Application Maintenance and Support Challenges
Strategically Minimize Operational Maintenance Costs
We use smart issue escalation, cloud resource optimization, and proactive issue resolution that not only streamlines your operations but also helps significantly reduce costs.
Enhance Updates and Streamline Backlog Execution
We use agile methodologies, CI/CD pipelines, cloud-based testing platforms, data-driven testing techniques, and robust communication for swift updates and backlog implementation.
Manage Expectations and Deliver Quality Software Products
We use agile methodologies, project management tools, communication platforms, and reporting dashboards to keep clients and stakeholders updated and informed about projects.
Application Migration
Seamlessly transition your software ecosystem with Maruti Techlabs’ application migration services. Employing cutting-edge tools, we ensure seamless shifts, retaining data integrity and functionality. Rely on our managed application support services for stress-free migrations aligned with your business goals.
Application Maintenance
Elevate app longevity with our proactive application maintenance services. We offer proactive monitoring, issue resolution, and continuous improvement. Our comprehensive approach goes beyond routine fixes, employing advanced tools for real-time monitoring and analysis to ensure optimal performance and user experiences.
Application Integration
Forge a cohesive digital ecosystem with seamless system connections for optimal data flow and automation. Our adept team employs robust API strategies and modern integration platforms for synchronized processes and data integrity. Leverage our API-centric product support & maintenance services for collaborative, streamlined applications.
Application Re-engineering
Revitalize your software assets with our application re-engineering services. Transform outdated systems into modern powerhouses through code refactoring, technology upgrades, and performance enhancements. Maximize ROI by enhancing functionality, reducing technical debt, and enabling adaptability to evolving business needs.
Performance Monitoring
Monitor, analyze, optimize - that's Maruti Techlabs’ performance monitoring promise. We track every aspect of your app’s performance - bottlenecks, latency, and potential downtimes before they impact your users. Our vigilant approach ensures operational efficiency, supported by actionable insights that drive continuous improvements.
Custom Application Support
Experience tailored support with Maruti Techlabs' custom application support services. Our dedicated team becomes an extension of your business, providing timely assistance and expertise. Whether it's debugging, troubleshooting, or strategic guidance, we ensure you get the exact level of support you need precisely when needed.
Comprehensive System Audit
Attain system health insight with Maruti Techlabs. Our end-to-end analysis unveils vulnerabilities, gaps, and optimization chances. Trust our experts for a detailed review, from code quality to security. The result? A detailed roadmap for efficient, reliable, secure applications—catalysts for business growth.
Bugs Analysis and Flaws Tracking
Trust Maruti's meticulous eye to resolve bugs and flaws. Our skilled team employs cutting-edge tools and follows industry best practices for bug identification, analysis, and resolution. Our dedicated application support and maintenance services make your app flawless, user-friendly, and primed for growth.
Teams We Offer
Ideation to MVP Team
The ideation to MVP team launches your idea into the market. It helps you validate your idea and gather feedback before going all-in with full-scale development. Our team leverages low-code / no-code technologies to build quickly, iterate, and ship a minimum viable version of your product.
The ideation to MVP team helps you verify your business hypothesis, validate the products functionality, reach product-market fit, and map out the product roadmap accordingly.
Scale & Maturity Team
After achieving product-market fit, our scale and maturity team focuses on customizing the product. The product development team performs product testing, analyzes the results, draws conclusions, and applies them to scaling the product. They guarantee incremental and iterative delivery and improvement.
The North Star for this team is assisting you in developing an internal culture centered around data-driven product decisions and designing products for stability and scalability.
Support & Care Team
This team closely monitors the application's customer service, experience, data integrity, & smooth running. Two weeks after the development of the product is concluded, the support & hypercare team takes over, & the core product team disintegrates.
During these two weeks, knowledge transfer sessions are held between the product team and the support team. They ensure intensive support and maintenance of the product. The maintenance activities are carried out based on an SLA-based approach.
Boost app resilience with our application support services
Our Development Process
We follow Agile, Lean, & DevOps best practices to create a superior prototype that brings your users’ ideas to fruition through collaboration & rapid execution. Our top priority is quick reaction time & accessibility.
We really want to be your extended team, so apart from the regular meetings, you can be sure that each of our team members is one phone call, email, or message away.
Client Segment
Startup / SME
Build from scratch, improve what you have, or do something entirely different— we’ve got you covered.
- Build Something New
Map out your idea, determine what to build, and collaborate to bring an MVP or a solid 1.0 to life. - Improve What You Have
Build a new version of your existing app or add new features to your system with our expertise. - Discover What You Need
Not sure where to start? We also offer code and architecture reviews, strategic planning, team training, and more.
Enterprise
We deploy our best-in-class assets to help you build, innovate, and accelerate your business.
- Seamless Integration
We blend into your team, leading the project forward with solid communication and expertise. - Leadership & Management
Our management excels at managing remote teams and complex projects and providing technical guidance. - Transparency & Agile
We leverage tools like Trello, Skype, JIRA, and Slack to achieve transparency, synergy, and better project visibility.
Time & Material Model
Enjoy complete control of the development progress, pace, & cost of the project. We recommend the time & material engagement model for dynamic business requirements. In this model, the project cost is measured in execution time and resources deployed.
- Flexibility
- Easy Control
- Transparency
Offshore Dedicated Team (ODT) Model
We put dedication into the Offshore Dedicated Team (ODT). Our ODT model involves a team of skilled developers, testers, and managers working diligently on your project. With Maruti Techlabs, you benefit from a wide range of skills, expertise, and resources.
- Great for Large Projects
- Efficiency
- Adaptability
Team Extension Model
Add skills & bandwidth to your team by hiring additional developers on-demand. Our developers seamlessly integrate into your existing team. With on-demand team extension, you can fulfill your skill-specific requirements & scale the team at your pace.
- Faster Time-to-Market
- Focus
- Scalability
Time & Material Model
Enjoy complete control of the development progress, pace, & cost of the project. We recommend the time & material engagement model for dynamic business requirements. In this model, the project cost is measured in execution time and resources deployed.
- Flexibility
- Easy Control
- Transparency
Offshore Dedicated Team (ODT) Model
We put dedication into the Offshore Dedicated Team (ODT). Our ODT model involves a team of skilled developers, testers, and managers working diligently on your project. With Maruti Techlabs, you benefit from a wide range of skills, expertise, and resources.
- Great for Large Projects
- Efficiency
- Adaptability
Team Extension Model
Add skills & bandwidth to your team by hiring additional developers on-demand. Our developers seamlessly integrate into your existing team. With on-demand team extension, you can fulfill your skill-specific requirements & scale the team at your pace.
- Faster Time-to-Market
- Focus
- Scalability
Technology Stack
14+ years experience
Start as quickly as a week
Recurring cost of training & benefits - $0
4.8/5 NPS on Clutch
Certified PMs & delivery teams
Rapid deployment & on-time delivery
Complete transparency
Robust communication across shared channels
Agile & lean startup methodology
Experience across 16 industries
We take data protection seriously. Way too seriously!
Awards & Recognitions
We’re proud to accept industry accolades for our commitment to unparalleled results, client service and continuous growth.
Our People = Our Strength
We are as good as our team. And that's why we believe in hiring, training, and retaining the best talent. From following a robust hiring process to ensuring the best project deployment tools, our practices and frameworks reflect our aim to provide the best services and be the best software development team in the market.
We take pride in the broad spectrum of world-class products built by our team. Our team of over a hundred software developers is well-versed in different combinations of JavaScript, React Native, Python, Java, Scala, PHP, and other languages. Our team's areas of expertise also include many underlying platforms, APIs, IEDs, databases, and frameworks.
Project Managers
Technical Architects
Data Scientists
Business Analysts
Software Engineers
Integration & Release Engineers
QA Engineers
System Designers
DevOps Engineers
UI/UX Designers
IT Personnel
Support Personnel
More social proof incase you're still on the fence
Looking For Other Services?
FAQs
Application support services ensure smooth, secure, and efficient software applications. They can help you:
- Update your applications with the latest technology, features, and security.
- Maintain your users’ productivity by reducing downtime, troubleshooting problems, and assisting.
- Improve your applications’ performance by optimizing resources, enhancing functionality, and increasing scalability.
- Save costs by preventing major issues, reducing maintenance expenses, and increasing your applications’ lifespan.
- Impact customer satisfaction by ensuring a smooth and positive user experience, building trust and loyalty, and increasing retention and referrals.
Some of the top app maintenance & support services are:
- Corrective maintenance: Fixing errors or bugs in the application.
- Adaptive maintenance: Modifying the application to adapt to environmental changes.
- Perfective maintenance: Enhancing the application to meet new or changing requirements.
- Preventive maintenance: Analyzing and improving the application to reduce the risk of future errors or failures.
The type of web app support and maintenance you need depends on your needs and goals. You may need one or more types of services at different stages of your application life cycle.
Support and maintenance are different software services.
Support is reactive and resolves urgent issues that affect the software’s functionality. Maintenance is proactive and keeps the software updated, secure, and compatible. While support has a service-level agreement (SLA) that defines the response time and frequency, maintenance follows a schedule or roadmap that outlines the tasks and timeline.
Both are important for the software’s quality, reliability, and longevity.
Managed application support services cost depends on application complexity, size, support level, staff number, qualifications, and provider pricing. Some sources say the average IT support cost per user is £100, and the annual support budget for an application is $35,000 to $200,000. These are rough estimates, and actual costs may vary by client.
To find a reliable infrastructure application support services provider, consider these tips:
- Define your needs and expectations. Know what services, support levels, budget, and outcomes you want.
- Research the provider’s background and reputation. Check their experience, expertise, portfolio, testimonials, reviews, ratings, awards, certifications, and partnerships.
- Evaluate the provider’s capabilities and processes. See their skills, tools, technologies, resources, standards, and best practices.
- Compare the provider’s pricing and SLAs. Look for transparent and competitive pricing, flexible and customizable SLAs, guarantees, and warranties.
A product support services and solutions team assists and guides customers and users of a company’s products. They may do tasks like
- Educating customers about the product’s features, benefits, and usage.
- Presenting pitches and demos to leads and answering their questions.
- Assisting customers with installing, configuring, operating, and troubleshooting the products.
- Diagnosing and resolving technical issues or escalating them to the development team.
- Training internal users on how to use the products effectively and efficiently.
- Creating and updating training programs, materials, FAQs, or guides for the products.
- Collecting feedback and suggestions from customers and users and communicating them to the product managers or developers.
As a leading quality support services provider, we have 13+ years of experience delivering best-in-class, high-performance, and secure web apps.
Our expert QAs utilize modern technologies, lean and agile methodologies, and DevOps best practices to manage your applications. We know the risks of unsupported apps and low maintenance, thus providing end-to-end partnership, flexible and competitive pricing, and transparent and customizable SLAs.
At Maruti Techlabs, we ensure your solutions' quality, performance, and security by following best practices and standards.
We use tools like Jira, GitHub, Selenium, AWS, New Relic, LoadRunner, SSL/TLS, OWASP ZAP, etc., to manage, test, host, monitor, tune, and protect your solutions. Next, we follow lean and agile methodologies and ISO 27001 standards while performing regular testing, debugging, optimization, security testing, and vulnerability scanning.
Maruti Techlabs delivers value-driven and reliable solutions that suit your needs and expectations.
