Our client, Gynaecology Wellness, is an established gynecology practice based out of London. They are led by a team of senior gynecologists from one of the largest government healthcare institutions in the UK. With their years of experience and expertise in various fields of gynecology, they have treated and provided care to thousands of women across the UK.
Disclaimer - The name Gynaecology Wellness is a placeholder as there is an NDA signed between both parties.
One of the significant issues faced by our client was the management of administrative operations.
Chatbot Platform: The client's preference was to build the bot on a platform that would be easily customizable and allow non-tech folks on their side to manage and update from time to time. Given that WotNot ticked all the boxes with its no-code chatbot builder, we proceeded to lock it down as the preferred platform.
To improve workflow and operational efficiency for our client, Maruti Techlabs designed channel-specific chatbots.
1. WhatsApp - We decided to deploy a chatbot on WhatsApp as it is widely used and makes for a more personalized experience for the consumer. Using WhatsApp, our client could connect easily with the users and send targeted notifications for reports, reminders, and appointments.
2. Facebook Messenger - Our client was already getting queries on their Facebook page, but the conversations were not streamlined, leading to mismanagement and loss of leads. A chatbot on Facebook Messenger helped automate and optimize the process of booking an appointment with a specific doctor, along with answering FAQs.
The chatbot automated the following functionalities -
The chatbot gives all of the information in a conversational manner, which makes the bot more personalized and engaging. The customer can directly choose a package as per their preference and proceed to book an appointment accordingly.
For this, the chatbot was integrated with the Google Calendar of each doctor. The chatbot first asks a few questions to gauge the symptoms the patient is experiencing. Based on the answers, the chatbot pulls out a list of available and relevant doctors.
The patient can then select an available time slot and book the appointment. This is then reflected in the client’s system as well as the doctor's calendar. The WhatsApp chatbot also sends notifications to remind the patient about the appointment to minimize the cases of no-shows. Using the bot, the users can also reschedule or cancel their appointment.
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