Bots promise a swifter and smarter online experience. Our new virtual assistants will be ever-ready, able to listen to our questions and respond intelligently. They will answer our queries, aid our searches and anticipate our needs, learning all the time to refine and improve the experience on offer. As bot technology improves, they’re finding their way into more use cases where human judgment and effort have traditionally been required. The promise from developers is that Chat Bots will revolutionize online customer experience.
However, many businesses may ask; are Chat Bots an innovation and investment too far? What should be the strategy for building a successful Bot? How to make the Bot human-like? A human-like Bot will require the use of text analytics, artificial intelligence and sentimental analysis in varying degrees. The study answers these questions and highlights a way to classify and explain the range of available Bot solutions.
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