- The client is US based company involved in instant selling and purchasing of vehicles.
- The customer was having another bot for buyer and seller coordination.
- There were instances were both buyers & sellers were using the long responses, not matching with bot’s existing knowledge base.
Solution and Benefits
- Maruti Techlabs developed a bot solution where the conversations would be passed to a trained human agent at certain instances.
- Using the Slack app, the agent would be provided in the context of the chat and replying with appropriate instances.
- This way, the bot is able to understand what kind of responses are to be given to the user and keeps the conversation flowing.
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