Business Needs
- The client is US based company involved in instant selling and purchasing of vehicles.
- The customer was having another bot for buyer and seller coordination.
- There were instances were both buyers & sellers were using the long responses, not matching with bot’s existing knowledge base.
Solution and Benefits
- Maruti Techlabs developed a bot solution where the conversations would be passed to a trained human agent at certain instances.
- Using the Slack app, the agent would be provided in the context of the chat and replying with appropriate instances.
- This way, the bot is able to understand what kind of responses are to be given to the user and keeps the conversation flowing.
Fill the form to see the full document
Continue Reading
