Business Needs

  • The client is is a US-based modern car trading platform that connects buyers with sellers.
  • Buyer-Seller coordination for scheduling car pickup was a major operational challenge.
  • Reducing number of pickups every quarter due to existing systems, portals, processes and manpower challenges led to poor bottom line.

Solution and Benefits

  • We implemented and designed an interactive chatbot that coordinates between sellers and buyers for smooth pickup of cars by taking automated follow-ups with buyers (in case if the car is not picked-up) and sellers (if no activity is found within 36 hours of listing their car).
  • Updates or changes in schedule would be quickly relayed to buyers and sellers by the chatbot, effectively reducing the involvement of support team.
  • This reduced support tickets by 66% and led to annual cost savings of $2.5 million.

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©2023 Maruti TechLabs Pvt Ltd . All rights reserved.

  • Software Product Development
  • Artificial Intelligence
  • Data Engineering
  • DevOps
  • UI/UX
  • Product Strategy

  • DelightfulHomes (Product Development)
  • Sage Data (Product Development)
  • PhotoStat (Computer Vision)
  • UKHealth (Chatbot)
  • A20 Motors (Data Analytics)
  • Acme Corporation (Product Development)

  • React
  • Python
  • Nodejs
  • Staff Augmentation
  • IT Outsourcing

  • About Us
  • WotNot
  • Careers
  • Blog
  • Contact Us
  • Privacy Policy

USA 
5900 Balcones Dr Suite 100 
Austin, TX 78731, USA

India
302, Regency Plaza,Nr. Anandnagar Crossroads,
Satellite, Ahmedabad, Gujarat- 380015

©2023 Maruti TechLabs Pvt Ltd . All rights reserved.