Scheduling Chatbot helps an Automotive Company save $2.5M annually
The client is is a US-based modern car trading platform that connects buyers with sellers.
Buyer-Seller coordination for scheduling car pickup was a major operational challenge.
Reducing number of pickups every quarter due to existing systems, portals, processes and manpower challenges led to poor bottom line.
Solution and Benefits
We implemented and designed an interactive chatbot that coordinates between sellers and buyers for smooth pickup of cars by taking automated follow-ups with buyers (in case if the car is not picked-up) and sellers (if no activity is found within 36 hours of listing their car).
Updates or changes in schedule would be quickly relayed to buyers and sellers by the chatbot, effectively reducing the involvement of support team.
This reduced support tickets by 66% and led to annual cost savings of $2.5 million.
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