Case Study

Building a Responsive UX To Facilitate Real-Time Updates & Enhance Customer Service

Services We Delivered

Product Development

Industry

Software

The Client

The client, Empower Data, is a SaaS platform that provides AI-based analytics to identify sales opportunities for industrial OEMs (Original Equipment Manufacturers). Empower Data empowers partner OEMs to have a consolidated and transparent view of their installed bases.

Disclaimer: The name Empower Data is a placeholder, as there is an NDA signed between both parties.

Challenges

The client's web application faced limitations in delivering real-time updates to contractors, leading to delays, missed opportunities, and reduced profitability.

Consolidated data from CRMs, ERPs, and multiple locations to provide insights via dashboards.
Contractors relied on it for tracking installations and replacements but found it slow and inconvenient.
Delayed notifications resulted in dissatisfied customers, complaints, and lower efficiency.

Solution

The client partnered with Maruti Techlabs to build a mobile app front end that improved efficiency and convenience.

Created a consolidated interface for location, equipment, order, and pending request details.
Integrated Mapbox for real-time navigation and location tracking.
Enabled instant push notifications to inform contractors of service opportunities.
Designed mobile-friendly dashboards with granular reports and an in-app search feature.
Implemented Single Sign-On (SSO) for secure authentication and developed specific backend APIs.

Results

The mobile app transformed operations, ensuring real-time updates and enhanced user experience.

Achieved zero missed requests for replacements or reinstallations.
User-friendly app design simplified contractor interactions.
Faster development delivered by Maruti Techlabs’ dedicated team.
Consolidated updates from multiple systems into a single dashboard.
Improved transparency strengthened OEM relationships and customer service.
Enhanced security and efficiency through SSO authentication.

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