Automating Accounts Receivable for Faster, More Efficient Processing
An RPA-powered accounts receivable workflow automated credit-based transactions, improving processing efficiency and reducing finance team workload.
At a Glance
The client needed to reduce repetitive accounts receivable work caused by high transaction volumes and manual credit memo processing. An unattended UiPath bot automated credit-based transaction processing within Sage Intacct.
Industry
Automotive
Function
Finance & Accounting
Solution
Accounts Receivable Automation
Engagement
RPA Implementation
The Client
The client is a leading US-based used car selling company offering a nationwide car-selling service. Its finance team processes approximately 2,000 transactions daily across digital, cash, and cheque payments. Around 8% require credit memo settlement, creating additional manual processing work.
The Challenges
Inefficient Manual Accounts Receivable and Credit Memo Processing
Manual AR processing created repetitive work, consumed employee hours, and made high-volume credit-based transaction handling inefficient.
High Transaction Volumes Increased Finance Team Workload
The finance department processed nearly 2,000 transactions daily, with about 8% settled through credit memos. This created a substantial volume of repetitive accounts receivable work.
Credit Memo Processing Required Repetitive Manual Work
Finance employees manually assessed transactions and entered credit memo and invoice details into Sage Intacct, increasing the effort required for routine processing.
Manual Data Extraction Consumed Valuable Employee Hours
Teams manually extracted invoice numbers, credit memo numbers, and adjusted amounts while scrolling through individual accounts and invoices.
Two FTEs Spent Five Hours Daily On Processing
Two accounting FTEs collectively spent approximately five hours each day completing credit-based transactions, leaving less time for account-specific finance activities.
Automate repetitive accounts receivable processes and reduce the manual effort involved in high-volume financial operations.
Let your finance team focus on higher-value work.
The Solution
Automated Credit Memo Processing to Streamline Accounts Receivable Operations
An unattended UiPath bot automated credit memo processing across the Master CSV and Sage Intacct workflow.
The unattended bot scans the Master CSV to identify matching credit memos and invoices before initiating the accounts receivable workflow.
The unattended bot scans the Master CSV to identify matching credit memos and invoices before initiating the accounts receivable workflow.
The Journey
Manual to Automated
Business Outcomes
Measurable Improvements Across Finance Operations
95.5% Process Efficiency
Automating repetitive AR activities significantly improved processing efficiency while reducing manual finance team involvement.
$175K Annual Cost Savings
The automated workflow delivered substantial annual savings by reducing the effort required for credit-based transaction processing.
100% Credit Transactions Automated
The RPA solution automated all credit-based transactions, leaving only account-specific activities for the finance team.
Faster Payments and Improved TAT
Automating bulk AR processing enabled faster transaction handling and improved payment turnaround time.
Conclusion
The RPA implementation reduced repetitive finance workloads while improving processing efficiency, savings, automation coverage, and turnaround times.
Tech Stack
Transform repetitive finance operations with automation built around your existing systems and workflows.
Create a scalable foundation for finance automation.
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Frequently Asked Questions
Yes. The solution automated AR activities by interacting with Sage Intacct, allowing the client to keep its existing finance system while automating repetitive tasks.
The process involved high transaction volumes, repetitive data extraction, structured inputs, and predictable actions across invoices and credit memos, making it suitable for automation.
The bot checked whether the amount available to apply reached zero and updated the Master CSV with a success or failure status for each credit memo.
Yes. The AR automation was introduced as a pilot intended to create a foundation for additional finance process automation.
The bots handle most AR processing, allowing finance employees to focus on account-specific activities that still require human involvement.