Maruti Techlabs’ client is a premier CX management company providing end-to-end Customer Lifecycle Management services along with Business Process Services such as HRO, FAO, Analytics, and Business Process Audit services across verticals such as Banking, Financial Services, Insurance, Telecom & Media, Manufacturing, Retail, and Government.
The client serves over 100 marquee clients, with a 25000+ strong workforce from 30+ delivery locations.
Efficiency in Accounts Payable is paramount to minimizing errors around invoicing and reducing operational expenses. The client’s AP team receives thousands of invoices every month from different suppliers and vendors, with each invoice having a unique format of its own.
A team of 7 FTEs was fully involved in manually processing all 4000+ invoices monthly. Each employee would spend close to 3 minutes going through each invoice in a PDF format and extracting the following data -
The job of extracting data from each invoice individually and entering it into an invoice processing application like Quickbooks is repetitive. The formats' uniqueness makes the template-based automation or “if-then-else” approach not only tricky but expensive to program. Introducing AI solutions would not prove to be cost-effective either.
Maruti Techlabs’ automation experts ideated an RPA solution to automate the entire invoice validation process to address this challenge. Right from scanning and extracting invoice data, populating a master CSV, updating invoice details in Quickbooks, processing payments, and finally updating the master sheet with a success/failure message.
The solution was implemented in 7 weeks.
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