Case Study
Services We Delivered
Robotic Process Automation
Industry
Business Process Management
The Client
Maruti Techlabs’ client is a premier CX management company providing end-to-end Customer Lifecycle Management services along with Business Process Services such as HRO, FAO, Analytics, and Business Process Audit services across verticals such as Banking, Financial Services, Insurance, Telecom & Media, Manufacturing, Retail, and Government.
The client serves over 100 marquee clients, with a 25000+ strong workforce from 30+ delivery locations.
Challenges
The client’s Accounts Payable (AP) team faced inefficiencies processing over 4,000 monthly invoices, each with a unique format.
- A team of 7 manually extracted details like vendor name, invoice date, and billing address from PDF invoices, taking 3 minutes per invoice.
- This repetitive task made template-based automation impractical and AI solutions cost-ineffective.
- Errors in manual processing led to delays, increasing operational expenses.
Solution
Maruti Techlabs developed an RPA solution to automate invoice validation and processing.
- Scanned and extracted data from invoices into a master CSV.
- Automatically updated QuickBooks and processed payments.
- Maintained a master sheet with success/failure updates.
- Delivered the solution in just 7 weeks.
Results
- Reduced manual effort, freeing the AP team for higher-value tasks.
- Minimized errors in invoice processing.
- Lowered operational expenses through seamless automation.
- Improved overall efficiency in the AP workflow.
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