Services We Delivered
Robotic Process Automation
Industry
Automotive
The Client
A leading used car selling company partnered with Maruti Techlabs and deployed RPA to augment operational performance and circumvent human errors–empowering the transition from an 8-hour day to a 24-hour day–with no increase in overall headcount. Existing staff are also no longer confined to carrying out mundane repetitive tasks and instead focus on executing higher value work–while having the capacity to enhance their customer experience too.
Challenges
Our client faced challenges in streamlining their auction bidding process on a popular auction website. The manual, time-intensive approach was prone to errors and inefficiencies.
- Agents manually counter-bid, re-run auctions, or accept offers through the seller portal, navigating web pages and applying filters for updates.
- Separate applications were used to calculate bid values, requiring agents to copy-paste and validate data manually, leading to delays and inaccuracies.
- The overall process lacked integration, leading to inefficiencies in managing a high volume of auctions.
Solution
Maruti Techlabs was their ideal choice to redesign and automate their auction bidding process, reducing inefficiencies and boosting accuracy.
- Custom Automation Design: Developed an attended bot specifically for the auction bidding process to handle unstructured data on the auction website.
- Key Features:
- Logged into the auction website and applied relevant filters based on status and location.
- Communicated with back-end logic via APIs to determine the next steps.
- Automated counter-bidding, bid acceptance, or re-running auctions based on calculated values.
- Validated car details to ensure accuracy in every step.
The bot integrated seamlessly with legacy systems, offering predictable outputs with reduced human intervention.
“We engaged Maruti Techlabs to assist us in setting up the overall execution, governance and prioritization of the RPA initiative, which was implemented in record time. We have seen 81% increase in overall process speed & efficiency along with significant cost reduction where RPA has been implemented.”
Results
The automation delivered significant value:
- 81% increase in transaction speed.
- 64% of tasks fully automated.
- Over 9,800 hours saved annually, reducing running costs by $250K.
- Streamlined over 500,000 auctions annually with faster, error-free operations.