The customer was a UK based CTRM vendor (Central Telephone Reservations Management) dedicated to the hospitality industry, handling more than 800,000 reservations & delivers service to the finest restaurants in the UK.
The existing business model was entirely people-centric as it required a lot of highly skilled manpower. This proved to be a bottleneck in scaling the business operations especially during peak hours and holidays with high call volume which could not be addressed.
Solution and Benefits
Maruti Techlabs proposed an AI-based chatbot solution which would assist users in the following
Make a Reservation
Modify a Reservation
Confirm a Reservation
The bot solution was integrated with multiple booking engines so that it could make reservations for all restaurants using different booking engines.
Number of bookings after implementing bot had risen by 45% in the first quarter.
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Maruti Techlabs is a leading enterprise software development services provider in India. We are a team of passionate, purpose-led individuals that obsess over creating innovative solutions to address our client's challenges and deliver unparalleled value.