Restaurant Chatbot helps Increase Bookings by 45%

Business Needs

• The customer was a UK based CTRM vendor (Central Telephone Reservations Management) dedicated to the hospitality industry, handling more than 800,000 reservations & delivers service to the finest restaurants in the UK.
• The existing business model was entirely people-centric as it required a lot of highly skilled manpower. This proved to be a bottleneck in scaling the business operations especially during peak hours and holidays with high call volume which could not be addressed.

Solution and Benefits

• Maruti Techlabs proposed an AI-based chatbot solution which would assist users in the following

1. Checking Availability
2. Make a Reservation
3. Modify a Reservation
4. Cancel Reservation
5. Confirm a Reservation

• The bot solution was integrated with multiple booking engines so that it could make reservations for all restaurants using different booking engines.
• Number of bookings after implementing bot had risen by 45% in the first quarter.