Case Study

Developing a Patient-Friendly EHR Platform to Revolutionise the Traditional Clinical System

Services We Delivered

Product Development

Industry

Healthcare

The Client

The client is a Florida-based, one-of-a-kind Testosterone Replacement Therapy (TRT) clinic that caters to patients' diverse health needs. They offer a comprehensive range of treatments, including testosterone therapy, strength peptides, hair loss solutions, weight loss programs, sexual health treatments, and fatigue management.

Challenges

The traditional clinic-centric healthcare model caused delays, dissatisfaction, and missed consultations, prompting digital transformation.

Limited access to clinics and extended wait times for doctor consultations.
Inconvenient diagnostic tests and rigid scheduling systems.
Challenges in monitoring health data and obtaining prescribed medicines or refills.
Long commutes and busy schedules leading to missed medical appointments.
Inefficiencies in the in-person healthcare approach requiring physical presence and prescriptions.

Solution

Maruti Techlabs collaborated with the client to provide digital consultations, at-home tests, and medicine delivery.

Conducted a 7-day discovery workshop with a cross-disciplinary team.
Developed a user-friendly website with intuitive navigation and mobile responsiveness.
Customized Zoho CRM to automate lead generation and improve lead tracking.
Created portals for sales, patients, and doctors to enhance engagement and data access:
- Sales Portal: Integrated with CRM for efficient management.
- Patient Portal: Enabled self-service for updates and appointments.
- Doctor Portal: Provided access to records and prescriptions, with Zoho Signature for compliance.

Results

We modernized outdated clinical practices with a distinctive platform:

Developed a website, CRM tool, and tailored portals.
Leveraged technical expertise for efficient collaboration across time zones.
Successfully launched the website, with ongoing development and support.

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