Case Study
McQueen Autocorp is a leading US-based used car selling company with a buyer network spread across the entire United States. McQueen Autocorp offers a nationwide modern car selling service, facilitates sellers with an instant offer for their car(s) using price prediction algorithms and real-time bids from an extensive network of licensed buyers.
Disclaimer - The name McQueen Autocorp is a placeholder as there is an NDA signed between both parties.
Our client’s Dispatch Bot struggled with handling long, unstructured user responses, causing delays in car pickup coordination.
We introduced Cyborg, a bot that escalated complex responses to human agents for better handling.
The solution improved transaction flow and resolved issues efficiently.
