Services We Delivered
Product Development
Industry
Automobile
The Client
The client has been delivering advanced roadside assistance services in the United States for a decade and a half. They started by offering towing services and eventually scaled to other areas by incorporating services like tire change, gas delivery, battery jump-start and replacement, and stuck-in-a-ditch and winch services.
Challenges
Our client faced several challenges in delivering roadside assistance services. It aimed to introduce a mobile app for 24/7 customer-vendor communication, addressing several challenges to streamline the service delivery process. They wanted to develop an app that catered to.
- 7000+ roadside events per day
- Efficiently manage around 4 million yearly dispatches
- Address high demands covering more than 25,000 zip codes
- Assists 2 million drivers and more than 500,000 service providers
- Incorporate chatbot module and dedicated call support
- Facilitates an enrollment process that can filter competent roadside service providers.
- Includes third-party integrations such as geolocation, online payment gateways, and a business analytics tool.
Solution
We developed a mobile app, admin portal, and service registration system for streamlined roadside assistance.
- Mobile App: Designed apps for customers and service providers, integrating Elasticsearch for data management and rigorous QA for smooth deployment.
- Admin Portal: Built with Domo analytics for interactive dashboards, geospatial analysis, KPI tracking, and performance optimization.
- Service Registration: Enabled vendor sign-up with detailed checks, vehicle inspections, and training materials for compliance and quality.
- Service Organization: Recommended providers based on location and availability, offering tailored assistance through a multi-service aggregator model.
Results
Developing a mobile application enhanced the overall effectiveness of the client's operations.
- Users can request assistance, track progress, and receive real-time updates quickly.
- Reduced response times ensure prompt and timely roadside assistance.
- Access essential roadside services 24/7 for user convenience.
- Manage service records, invoices, and receipts effortlessly within the app.
- Check reviews and ratings to make informed service decisions.