The Client
Recruit AI is a B2B SaaS platform that aims to reduce inefficiencies in traditional hiring practices. Through ethical AI and data science, Recruit AI maximizes objectivity and reduces unconscious bias in talent and recruiting. It ensures workplace happiness through the best matches between employee and employer.
Disclaimer: The name Recruit AI is a placeholder, as there is an NDA signed between both parties.
Challenges
Recruit AI aimed to create an inclusive onboarding framework for employees with special needs.
- They needed a mental health chatbot tailored for employees on the autistic spectrum to help them navigate daily workplace challenges before accessing counseling.
- The existing FAQ chatbot couldn’t address the specific needs of autistic employees, forcing them to seek counselors directly.
- A chatbot was required to provide personalized insights and real-time support for onboarding, work arrangements, and health issues.
- Managing each user's context during interactions was a significant challenge to ensure natural and meaningful conversations.
Solution
Maruti Techlabs developed a text-based NLP chatbot with advanced contextual management.
- Intent Training: Trained over 160 intents to enhance the bot's understanding and accuracy.
- Custom Logic Tree: Created a custom logic tree for effective conversation flow and scalability.
- Context Management: Implemented a dynamic JSON-based structure to maintain context across different interactions.
- Technology Stack: Utilized Microsoft Bot Framework and Azure for deployment, aligning with the client's Microsoft partnership.
- Empathetic Design: Designed responses to feel supportive and therapeutic, similar to a human therapist.
- Expert Collaboration: Worked with WotNot’s conversational experts to tailor the bot for themes like onboarding, teamwork, and communication.
Results
The NLP-powered mental health chatbot transformed Recruit AI’s workplace.
- Provided personalized insights and real-time support to 150+ neurodivergent employees.
- Encouraged inclusive hiring practices across 30+ organizations.
- Increased employment opportunities for differently-abled individuals.
- Fostered a welcoming and supportive work environment.
