Case Study
McQueen Autocorp is a leading US-based used car selling company with a buyer network spread across the entire United States. McQueen Autocorp offers a nationwide modern car selling service, facilitates sellers with an instant offer for their car(s) using price prediction algorithms and real-time bids from an extensive network of licensed buyers.
Disclaimer - The name McQueen Autocorp is a placeholder as there is an NDA signed between both parties.
Our client faced significant challenges in managing call volumes at their cloud call center, which handles 5,000–8,000 daily calls to provide quotes for used cars.
We developed an AI-powered chatbot to handle overflow effectively.
The chatbot delivered remarkable outcomes:
