How Maruti Techlabs Helped Reduce Attorney’s Case Management Time by 50% in Managing Personal Injury Cases

Attorneys managing personal injury cases face challenges with disorganized medical records, inefficient documentation, and complex financial tracking. PH wanted to streamline this process with a comprehensive case management solution.

Pristine Healthcare wanted to provide a single-entity bill that could be presented in courts for injured victims willing to pursue a legal discourse against their opposition.

To bring their vision to life, they initially hired another agency. However, they failed to execute PH’s expectations and faced several challenges.

Here are the most prominent challenges they faced when developing this solution.

1. Learning the Intricacies of the Process:

As PH was the first to design such a solution, they had no reference points. They had to spend a lot of time understanding the numerous verticals that come into play when developing an all-in-one service platform for attorneys, plaintiffs, and medical organizations.

2. Organizing a Phase-Wise Development Roadmap:

As learned above, devising a roadmap that would foster the simultaneous development of the attorney, plaintiff, and admin portal was difficult due to multiple tangents.

3. Understanding and Coding Case-Specific Requirements:

The solution required an admin, plaintiff, and attorney portal. A significant challenge with them was creating provisions to track all ongoing operations and feed niche medical and legal information. PH aimed to offer complete visibility to admin, attorneys, and plaintiffs.

4. Coding Niche Features of the Admin and Attorney Portal:

A critical challenge was grasping and implementing the internal processes of the admin and attorney portals. The admin app required features like updating and tracking operations performed by all the attorneys using the portal. The attorney app needed features related to document processing, OCR, appointment scheduling, and more.

5. Documenting the Finances for Plaintiffs:

With personal injury cases, lawyers must track the back-and-forth during a victim’s medical consultations. This process can be costly, and the plaintiff may need financial assistance. The platform incurs the entire expense and must be documented per the court’s requirements.

6. In-App Communication:

PH also wanted to facilitate in-app communication, where attorneys can receive and send emails or chat with a medical professional or admin as and when they need assistance.

Considering the complexity of the application Pristine Healthcare envisioned, here’s how our experts addressed the numerous challenges we faced.

1. Finalizing the Project’s Scope:

We began by dispatching our Technical Project Manager to our client location in the US. Our TPM collaborated directly with PH’s technical leadership and gathered all necessary project requirements.

2. Devising the Complete Roadmap:

After gathering comprehensive details with virtual assistance from our team in India, we transitioned to the planning phase. Here, we developed a complete roadmap outlining the steps to achieve the desired outcome. It also included detailed effort estimates and a breakdown of the required investment.

We commenced the project by sifting, sorting, and organizing the previous work (done by the hired agency). For this, we leveraged Jira and the Sprint model.

3. Programming the Core Features:

These essential features were developed to enhance visibility and facilitate administrative, attorney, and plaintiff operations.

Calendar Integration: This was critical to facilitate complete coordination between the attorney, medical institutions, and the plaintiff. To streamline this operation, we included features like:

• Event Scheduling Interface
   
• Multiple Calendar Views
   
• Recurring Event Management
   
• Resource Scheduling 

Time Management: As multiple parties were involved, time management was essential to ensuring the efficient conduct of everyday operations. It was done using features like:

• Multiple Zone Time Support
   
• Business Hours Configuration
   
• Availability Management
   
• Automated Reminders
   
• Calendar Sync with External Devices

Development of Admin and Attorney Portal: The niche features accounted for the attorney and admin apps, respectively.

• Admin App Features:
  • Document Categorization
  • Access Control
  • Task Management
  • Case Status Workflow

• Attorney App Features:
  • Document Management
  • Timeline View
  • Custom Case Fields
  • E-Signature Integration
  • OCR Capabilities
  • Document Templates

Finance Management: High scrutiny was necessary to offer end-to-end medical treatment to plaintiffs and document the costs. These intricacies were introduced using features like:

• Invoice Generation
• Payment Tracking
• Expense Management
• Financial Reporting
• Tax Calculation

Facilitating Real-Time Communication: In-app communication was essential to ensure everyday operations received prompt attention from respective stakeholders. Here is the list of features that contributed to devising in-app communications.

• Real-Time Messaging:
  • Pusher Integration for Real-Time Updates
  • Message Threading
  • File Sharing
  • Message Search
  • Chat History
• Email Integration using Nylas:
  • Multi-Account Support
  • Attachment Handling
  • Thread Management
  • Email Tracking
  • Calendar Sync